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Your Rights and Our Commitments

10crics operates under a defined set of legal terms that govern how your account, data and transactions are handled — all subject to local law and available where…

Account TermsPrivacy PolicyData RetentionCookie PolicyJurisdiction Conditions

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What Our Legal Terms Actually Cover

10crics Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our legal terms set out the conditions under which your account is opened, maintained and, where necessary, closed. They cover how we process personal data you submit during registration — name, contact details, payment identifiers — and how that data is stored and protected. Transactions processed

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via UPI, Paytm or PhonePe are subject to both our internal transaction policy and the applicable rules of those payment networks. Access to certain features depends on your location and what local law permits in your region of India. We update these terms when regulatory requirements
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change or when we improve our practices, and we notify you of material changes through your registered contact details before they take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT

How to Reach Us for Legal Queries

If you have a question about how our terms apply to your account, or you want to request a change to your stored data, the channels below are the right starting points.

Email Support Send your legal query or data-access request to our dedicated policy email address. We aim to respond within two working days, and all correspondence is logged against your account for reference.

Live Chat Connect with our support team directly through the chat window on any page. For legal matters, ask to escalate to the policy team and we will follow up in writing through your registered email.

Help Centre Our help centre contains detailed articles on account terms, data rights and how to submit a formal complaint. Search by topic or browse the legal section to find the relevant policy document.

ACCOUNT PROTECTION

How 10crics Handles Your Data and Account Security

Data handling, cookie practices and account security are managed consistently so your personal and financial information is protected at every step. Here is what we do across each area.

Data Handling

We collect only the data needed to operate your account — registration details, transaction records and support correspondence. We do not sell personal data to third parties, and we process it only for account operation and legal compliance purposes.

Cookie Practices

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the settings panel. Disabling analytics cookies does not affect your ability to use the account.

Account Security

Account access is protected by password authentication and optional two-step verification. If you notice any access you do not recognise, change your password immediately and contact support — we can lock the account within minutes of your request.

Data Retention

We retain your account data for the period required by applicable law after your account is closed. Transaction records linked to UPI, Paytm or PhonePe payments are kept for the period required by financial regulations in India.

Your Access Rights

You can request a copy of the personal data we hold for your account at any time. Submit your request through email or live chat, verify your identity, and we will deliver the data in a readable format within the legally required timeframe.

Corrections and Deletions

If any data we hold is inaccurate, you can request a correction through our support channels. Deletion requests are handled where local law and our retention obligations permit — we will tell you clearly what can and cannot be removed.

Common Questions About Our Terms

These answers cover the legal questions we receive most frequently — from how your data is used to how you can request changes to your account record. If your question is not answered here, contact the policy team directly.

Account terms are governed by the laws applicable in the jurisdiction where 10crics is licensed. Access to the platform depends on local law and is available only where local law permits. Your account agreement references the governing jurisdiction clearly in the full terms document.

Submit a data-access request through email or live chat, confirm your account identity, and we will compile your personal data into a readable file. We aim to deliver it within the timeframe set by applicable data-protection law — typically within 30 days.

You can request deletion of personal data we are not legally required to retain. We will review the request, remove what is permissible, and inform you in writing of anything that must be kept — such as transaction records tied to UPI or Paytm payments under financial regulations.

We use session cookies for account login and analytics cookies for site usage. You can switch off analytics cookies from the settings panel without losing access to your account. Session cookies are required for the account to function and cannot be disabled while logged in.

Transaction data from UPI, Paytm and PhonePe is stored in encrypted form and linked to your account record. We retain it for the period required by Indian financial regulations and do not share it with third parties outside of legally required disclosures.

Send a written complaint to the policy team via our support email, referencing your account and the specific policy area you are disputing. We acknowledge complaints within two working days and aim to resolve them within 14 days, with written updates at each stage.

Yes. When we make a material change to our terms or privacy policy, we notify you through your registered email address before the change takes effect. Continued use of your account after the notice period means you accept the updated terms.

Your Rights and Our Commitments

How to Reach Us for Legal Queries

How 10crics Handles Your Data and Account Security

Data Handling

Cookie Practices

Account Security

Data Retention

Your Access Rights

Corrections and Deletions

Common Questions About Our Terms

01 Which law governs my account on 10crics?

02 How can I get a copy of the personal data you hold for me?

03 Can I ask 10crics to delete my data?

04 What cookies does 10crics use and can I turn them off?

05 How are my UPI and PhonePe transactions recorded and protected?

06 How do I raise a formal complaint about a legal or policy matter?

07 Will I be told when the legal terms change?

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